Return + Exchange Policy

We want you to love every piece you purchase from Bohindi. If something isn't quite right, we're here to help make the return process as simple as possible. If you have any questions after reviewing our policy, please reach out to our team, we're always happy to assist. Please view our Bohindi Jewelry Care & Warranty Policy HERE

Please note: Bohindi does not offer refunds. Eligible returns may be exchanged or issued as Bohindi store credit only.

With gratitude,
The Bohindi Team

 

Online Return Policy (Domestic Orders Only)

If you're not completely satisfied with your online purchase, eligible items may be returned within 21 days of your delivery date for an exchange or Bohindi store credit.

To Be Eligible for a Return

  • Items must be unworn, unused, and returned in their original packaging.
  • All returns require authorization from Bohindi before being sent.
  • A $7 return shipping fee will be deducted from your store credit.

Final Sale Items

The following items are final sale and are not eligible for return or exchange:

  • Custom and personalized jewelry
  • Engraved items
  • Special orders
  • Earrings
  • Permanent jewelry
  • Fragrances
  • Beauty and body products
  • Gift cards

If you have questions about an item before purchasing, please contact us, we're happy to help.

Bohindi reserves the right to refuse any return that does not meet the requirements outlined in this policy.

We are not responsible for lost, stolen, or misdelivered packages.

Return Processing

Once your return has been received and approved, your exchange or Bohindi store credit will be processed within 7–10 business days.

Returns received without the required paperwork may experience additional processing delays.

 

Packaging Your Return

To help ensure your jewelry arrives safely:

  • Whenever possible, return your item in its original packaging.
  • If the original packaging is unavailable, place your jewelry in a small resealable bag and package it securely inside a padded bubble mailer or sturdy shipping box.
  • Please do not use paper envelopes, as they provide insufficient protection.
  • Necklaces and chains should be clasped before packaging to prevent tangling.
  • Include only the items listed on your return authorization. Bohindi is not responsible for personal belongings or additional items included in your shipment.

In-Store Purchase Returns

Eligible in-store purchases may be returned within 21 days of purchase for exchange or Bohindi store credit only and must be accompanied by the original receipt.

The following items are final sale:

  • Permanent jewelry
  • Personalized or custom jewelry
  • Engraved items
  • Earrings
  • Beauty and body products
  • Fragrances
  • Gift cards

 

Returning an Online Order In-Store

Yes! Eligible online purchases may be returned at our Upper Arlington boutique.

Please bring:

  • Your return authorization or order confirmation
  • The item in its original condition

Once your return has been accepted, your exchange or Bohindi store credit will be processed within 5–7 business days.

 

Order Changes & Cancellations

Because we begin processing orders quickly, we are unable to cancel or modify orders once they have been placed.

If your order includes a custom or personalized item and you believe there has been an error, please contact us immediately.

 

Ring Size Exchanges

Need a different size?

Please initiate a return using our online return form and place a new order for the desired size. This allows us to process your replacement as quickly as possible.


Repairs & Ring Resizing

We are happy to repair or resize eligible Bohindi jewelry.

To begin the process:

  • Follow the instructions provided on our Repairs & Warranty page.
  • Include your order confirmation or original receipt with your shipment.
  • Once your item is received, our team will provide an estimated timeline and any applicable repair or resizing costs.

Repair and resizing services are available only for jewelry purchased from Bohindi.

Incomplete submissions may result in processing delays.


Shipping Responsibility

Customers are responsible for all shipping costs associated with returns, exchanges, repairs, warranty claims, and resizing services, unless otherwise stated by Bohindi.

We strongly recommend using a trackable and insured shipping method, as Bohindi is not responsible for items lost, stolen, or damaged during transit.


Thank you for supporting Bohindi. Every piece is thoughtfully selected or curated with intention, and we appreciate the opportunity to help you enjoy it for years to come.